The Rolling Collective Logo
Search items or services List
About
Customer Registration Vendor Registration About Us
How to Book How to List
Login
Login as Customer Login as Vendor

THE ROLLING COLLECTIVE LIMITED

PRIVACY POLICY

The Rolling Collective Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and use our services, as well as tell you about your privacy rights and how the law protects you. By submitting your information to this website, whether during the registration process or the booking process, you are consenting to the processing of your information by us in accordance with this Policy.

1. Important Information and who we are

Purpose of Privacy Policy

This Privacy Policy explains how The Rolling Collective Limited (we, us, our) collects, uses, stores, discloses and protects personal information in connection with our website, platform and related services available at therollingcollective.com and any associated mobile or web applications (Website).

Our Website allows vehicle owners, operators or authorised representatives to list vehicles and/or services, including classic cars, vintage vehicles, food trucks, speciality vehicles and other vehicles (Services), for hire by Customers for events, productions, private functions, commercial activities and other permitted purposes.

This Privacy Policy applies to:

  1. people who list or make Services available through the Website (Vendors);
  2. people who search for, enquire about, book or hire Services through the Website (Customers);
  3. visitors to our website;
  4. people who subscribe to our newsletter;
  5. people who communicate with us, including by email, telephone, online forms or social media; and
  6. any other person whose personal information we collect in connection with the Website.

We collect, use, hold and disclose personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles.

2. Key Terms

In this Privacy Policy:

Personal information means information about an identifiable individual.

Vendor means a person or business that lists, owns, controls, manages or makes available a Service or any other services available through the Website.

Customer means a person or business that uses the Website to search for, enquire about, book or hire a Service.

Listing means a Service listed on the Website, including photographs, descriptions, availability, pricing and hire conditions.

Listing Services means the services provided by us through the Website, including hosting Listings, facilitating enquiries and bookings, processing payments, providing customer support, and related administrative services.

3. Collection and Use of Personal Information

We may collect the following types of personal information.

3.1 Account and identity information

This may include:

  1. name;
  2. email address;
  3. telephone number;
  4. postal or physical address;
  5. date of birth, where required for verification, insurance or legal purposes;
  6. username, password and account settings;
  7. profile photograph;
  8. business name, trading name or company details;
  9. New Zealand Business Number, GST number or other business identifiers, where applicable; and
  10. identity verification information, where required.

3.2 Vendor and Service listing information

If you are a Vendor, we may collect:

  1. Vehicle make, model, year, registration details, photographs and description;
  2. Vehicle location or general operating area;
  3. availability, hire fees, minimum hire periods and booking conditions;
  4. insurance details or information relevant to insurance eligibility;
  5. licence, permit or compliance information relevant to the Services offered;
  6. bank account or payout information;
  7. information about the Vendor’s business, services, staff, drivers or operators;
  8. communications with Customers; and
  9. reviews, ratings and feedback.

3.3 Customer booking information

If you are a Customer, we may collect:

  1. event, booking or hire details;
  2. date, time and location of the requested hire;
  3. purpose of hire, including whether the Services are required for a wedding, private event, photography, film or television production, promotional event, catering, food truck service or other purpose;
  4. number of passengers or attendees, where relevant;
  5. delivery, collection or access information;
  6. special requests, accessibility requirements or other preferences;
  7. payment and billing information;
  8. booking history; and
  9. reviews, ratings and feedback.

3.4 Payment information

We may collect payment-related information, including:

  1. billing name and contact details;
  2. transaction amount;
  3. transaction date and status;
  4. partial payment card details, such as card type, expiry date and last four digits, where provided by our payment processor; and
  5. payout information for Hosts.

We do not usually store full credit card details. Payments may be processed by third-party payment service providers. Their privacy terms and security practices may also apply.

3.5 Communications and support information

We may collect information when you communicate with us or other users through the Website, including:

  1. emails, messages, enquiry forms and chat messages;
  2. customer support records;
  3. complaints, disputes or incident reports;
  4. feedback, survey responses and testimonials;
  5. call records or notes, where applicable; and
  6. information provided through social media or other public channels.

3.6 Technical and usage information

When you access or use the Website, we may collect technical information, including:

  1. IP address;
  2. device type, operating system and browser type;
  3. pages viewed and features used;
  4. referral URL;
  5. date, time and duration of visits;
  6. approximate location derived from IP address or device settings;
  7. cookies, pixels and similar tracking technologies; and
  8. error logs and diagnostic information.

3.7 Information from third parties

We may collect personal information from third parties, including:

  1. Vendors or Customers who provide information about another person involved in a booking;
  2. payment processors;
  3. identity verification providers;
  4. insurance providers or brokers;
  5. public registers and publicly available sources;
  6. social media platforms, where you interact with us through those platforms;
  7. marketing, analytics and advertising providers;
  8. fraud prevention and security service providers; and
  9. law enforcement, regulators or dispute resolution bodies, where relevant.

4. How we collect personal information

We may collect personal information:

  1. directly from you when you create an account, submit a Registration Form, submit a Booking Form, submit an enquiry, contact us or otherwise use the Website;
  2. automatically when you use the Website, including through cookies and analytics tools;
  3. from other users of the Website, such as where a Vendor or Customer provides your details as part of a booking;
  4. from third-party service providers who help us operate the Website; and
  5. from publicly available sources, where permitted by law.

Where possible, we collect personal information directly from the person concerned. However, this may not always be practical, including where information is provided by a person making a booking on behalf of a business, event organiser, client, guest, passenger or other participant.

5. If you provide personal information about another person

If you provide us with personal information about another person, you must ensure, and warrant to us that:

  1. you are authorised to provide that information;
  2. the information is accurate and up to date;
  3. the person has been made aware of this Privacy Policy; and
  4. where required, the person has consented to the collection, use and disclosure of their personal information in accordance with this Privacy Policy.

6. Why we collect and use personal information

We may collect and use personal information for the following purposes:

  1. to operate, maintain and improve the Website;
  2. to create, manage and verify user accounts;
  3. to enable Vendors to create and manage Listings;
  4. to enable Customers to search for, enquire about, book and hire Services;
  5. to facilitate communication between Hosts and Customers;
  6. to process bookings, payments, refunds, deposits, cancellations and payouts;
  7. to confirm availability, pricing, hire terms and booking details;
  8. to provide customer support and respond to enquiries;
  9. to manage disputes, complaints, damage claims, incidents and safety issues;
  10. to support insurance, risk management and compliance processes;
  11. to detect, investigate and prevent fraud, misuse, unauthorised access or unlawful activity;
  12. to verify identity, business information, licences, permits or eligibility, where required;
  13. to send service messages, booking notifications, administrative notices and account alerts;
  14. to send marketing communications, where permitted by law;
  15. to personalise and improve the user experience;
  16. to conduct analytics, research and reporting;
  17. to maintain business records;
  18. to comply with legal, regulatory, tax, accounting and audit obligations;
  19. to enforce our terms of use, booking terms and other agreements; and
  20. for any other purpose authorised by you or permitted by the Privacy Act 2020.

7. Legal basis for collection and use

We collect and use personal information where it is necessary or appropriate for one or more of the following reasons:

  1. to provide the Listing Services requested by you;
  2. to perform or administer a contract with you;
  3. to take steps before entering into a contract;
  4. to comply with our legal obligations;
  5. to protect our rights, property, users and the public;
  6. to operate and improve our business and Website;
  7. where you have authorised the relevant collection, use or disclosure.

8. Public information on Listings and profiles

Certain information may be visible to other users or the public, including:

  1. Vendor name, business name or profile name;
  2. general Service location or service area;
  3. Listing descriptions, pricing, photographs and availability;
  4. reviews and ratings;
  5. response times or booking-related statistics;
  6. public profile information; and
  7. any other information you choose to make publicly available through the Website.

You should not include personal information in a Listing, review, message or public profile unless you are comfortable with that information being visible to other users or the public.

9. Communications between Vendors and Customers

The Website may allow Vendors and Customers to communicate with each other. We may access, monitor, store or review communications made through the Website where reasonably necessary to:

  1. facilitate bookings and customer support;
  2. mediate disputes or complaints;
  3. investigate suspected fraud, misuse or breaches of our terms;
  4. improve safety and trust on the Website;
  5. comply with legal obligations; and
  6. improve our Listing Services.

Users must not use Website communications to send unlawful, misleading, offensive, discriminatory, harassing or spam content.

10. Payment processing and financial information

Payments may be processed through third-party payment providers. We may share information with those providers to process:

  1. booking payments;
  2. deposits;
  3. security bonds;
  4. cancellation fees;
  5. refunds;
  6. Website fees;
  7. Vendor payouts; and
  8. chargebacks or payment disputes.

Third-party payment providers may collect and process your payment information in accordance with their own privacy policies and terms, which you must review and accept. We receive limited payment information from those providers, such as transaction status, payment reference numbers and partial card details.

11. Marketing communications

We may use your personal information to send you marketing communications about:

  1. new Listings or Services;
  2. special offers or promotions;
  3. Website updates;
  4. surveys, competitions or events;
  5. Services that may be of interest to Vendors or Customers; and
  6. related products or services offered by us or selected partners.

You may unsubscribe from marketing emails by using the unsubscribe link in the email,

Even if you unsubscribe from marketing communications, we may still send you service-related messages, including booking confirmations, account notices, payment notifications, safety alerts and changes to our terms or policies.

12. Cookies and similar technologies

We may use cookies, pixels, tags, local storage and similar technologies to operate and improve the Website.

Cookies may be used to:

  1. keep you logged in;
  2. measure website traffic and performance;
  3. improve functionality and user experience;
  4. provide personalised content; and
  5. deliver or measure advertising.

You may be able to disable cookies through your browser settings. However, some parts of the Website may not function properly if cookies are disabled.

We may use third-party analytics and advertising tools, such as Google Analytics / Meta Pixel / other tools, which may collect information about your use of the Website and other websites.

13. Disclosure of personal information

We may disclose personal information to:

  1. Vendors, Customers and other users where necessary to facilitate enquiries, bookings, hire arrangements, delivery, collection, services or dispute resolution;
  2. payment processors, banks and financial institutions;
  3. identity verification providers;
  4. insurance providers, brokers, assessors or claims managers;
  5. technology, hosting, cloud storage, analytics and IT support providers;
  6. customer support, communications and marketing providers;
  7. professional advisers, including lawyers, accountants, auditors and consultants;
  8. debt collection agencies, where lawful and necessary;
  9. regulators, courts, tribunals, enforcement agencies or government authorities;
  10. law enforcement agencies, where required or permitted by law;
  11. a buyer, assignee or potential purchaser of our business or assets;
  12. related companies, contractors and business partners; and
  13. any other person authorised by you or permitted by the Privacy Act 2020.

We will only disclose personal information where we have a lawful basis to do so. /p>

14. Disclosure between Vendors and Customers

To enable bookings and hire arrangements, we may disclose relevant information between Vendors and Customers. This may include:

  1. names and contact details;
  2. booking details;
  3. event or hire location;
  4. Vehicle details;
  5. delivery or collection instructions;
  6. special requirements;
  7. messages exchanged through the Website; and
  8. information required to manage changes, cancellations, disputes or incidents.

Vendors and Customers must only use information received through the Website for the purpose of the relevant enquiry, booking, hire arrangement, dispute or other authorised purpose. Personal information obtained through the Website must not be used for unrelated marketing, solicitation, data scraping or any unlawful purpose.

15. Overseas disclosure and storage

Some of our service providers may be located outside New Zealand or may store information using systems located outside New Zealand.

Where we disclose personal information to an overseas recipient, we will take reasonable steps to comply with the Privacy Act 2020. This may include ensuring that:

  1. the overseas recipient is subject to privacy safeguards comparable to those in New Zealand;
  2. the overseas recipient is contractually required to protect the information; or
  3. the disclosure is otherwise permitted under the Privacy Act 2020.

Countries where personal information may be stored or processed include Australia, the United States, the United Kingdom, Singapore, European Union member states.

16. Security of personal information

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration and destruction.

Security measures may include:

  1. secure hosting and infrastructure;
  2. encryption or secure transmission technologies where appropriate;
  3. access controls and password protection;
  4. multi-factor authentication for administrative systems, where appropriate;
  5. monitoring and logging;
  6. staff and contractor confidentiality obligations;
  7. payment processing through secure third-party payment providers;
  8. regular system maintenance and security updates; and
  9. internal policies and procedures for handling personal information.

However, no method of transmission over the internet or electronic storage is completely secure. Users are responsible for maintaining the confidentiality of their login credentials and must notify us promptly of any suspected unauthorised access to their account.

17. Privacy breaches

If a privacy breach occurs, we will take steps to contain and assess the breach.

Where we have reasonable grounds to believe that a notifiable privacy breach has occurred under the Privacy Act 2020, we will notify the New Zealand Privacy Commissioner and affected individuals as required by law.

A notifiable privacy breach is a privacy breach that has caused, or is likely to cause, serious harm.

18. Retention of personal information

We will retain personal information for as long as reasonably required for the purposes for which it was collected, including to:

  1. provide the Listing Services;
  2. maintain user accounts;
  3. manage bookings, payments, disputes and claims;
  4. comply with tax, accounting, audit and legal obligations;
  5. enforce our terms and agreements;
  6. prevent fraud and misuse; and
  7. maintain business records.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, unless we are required or permitted by law to retain it.

19. Access to and correction of personal information

You have the right to request access to personal information we hold about you and to request correction of that information.

To make an access or correction request, contact us at:

Privacy Officer
The Rolling Collective Ltd
Hamilton 3289
New Zealand
Email: [email protected]
Phone: 0220725385

We may need to verify your identity before responding to a request.

We may refuse a request for access or correction where permitted by the Privacy Act 2020. If we refuse a correction request, you may ask us to attach a statement of correction to the information.

20. Accuracy of information

Users are responsible for ensuring that information provided through the Website is accurate, complete and up to date.

Hosts must ensure that Listings, availability, pricing, vehicle details, insurance information and compliance information are accurate.

Customers must ensure that booking details, event information, contact details and payment information are accurate.

You can update certain information through your account settings or by contacting us.

21. Children and young people

The Website is not intended for use by children under the age of 18.

We do not knowingly collect personal information from children under 18 without appropriate authority. If we become aware that we have collected personal information from a child in circumstances where we should not have done so, we will take reasonable steps to delete that information.

22. Reviews, ratings and user-generated content

Users may be able to submit reviews, ratings, comments, photographs or other content through the Website.

By submitting content, you acknowledge that it may be visible to other users or the public, unless otherwise stated. You must not include personal information about another person in user-generated content unless you have their consent or another lawful basis to do so.

We may moderate, remove or restrict content that breaches our terms, this Privacy Policy or applicable law.

23. Social media and third-party links

The Website may contain links to third-party websites, social media pages, payment platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites or services. If you access a third-party website or service, the privacy policy and terms of that third party will apply.

23. Social media and third-party links

The Website may contain links to third-party websites, social media pages, payment platforms or other external services.

We are not responsible for the privacy practices, content or security of third-party websites or services. If you access a third-party website or service, the privacy policy and terms of that third party will apply.

24. Business transfers

If we sell, transfer, merge, restructure or assign all or part of our business or assets, personal information may be disclosed to the relevant buyer, assignee, adviser or other party involved in the transaction.

Where appropriate, we will require the recipient to handle personal information in accordance with applicable privacy laws.

25. Anonymised and aggregated information

We may use anonymised, de-identified or aggregated information for analytics, reporting, research, business planning, marketing and platform improvement.

This information does not identify individual users.

26. Complaints

If you have a privacy concern or complaint, please contact us first using the details below:

Privacy Officer
The Rolling Collective Ltd
Hamilton 3289
New Zealand
Email: [email protected]
Phone: 0220725385

We will consider your complaint and respond within a reasonable time.

You may also make a complaint to the New Zealand Privacy Commissioner:

y also make a complaint to the New Zealand Privacy Commissioner: Office of the Privacy Commissioner
PO Box 10 094
Wellington 6143
New Zealand
Website: www.privacy.org.nz

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated Privacy Policy will be posted on the Website with the effective date. Where changes are material, we may take additional steps to notify users, such as by email or account notification.

Your continued use of the Website after the updated Privacy Policy takes effect will indicate your acknowledgement of the updated Privacy Policy.